A friend has a 4tb my book external drive, and his 2 year old managed to damage the unit from working. I also cant go back to an older os because my backup is on my external hd. Home tab functional description display component description your computer icon provides a graphic representation and name of the internal hard drive or drive partition on your computer that the wd smartware software will access for backup and retrieve functions. While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a.
The western digital my book is a popular brand of external hard disk. Wds bestselling my book essential usb external hard drive features wd smartware software that backs up. It is worth mentioning that the restore process in aomei backupper wont interrupt your work. The power led is located at the back which is another excellent feature of this external drive. Wd smartware is a software program developed by western digital technologies. My book and windows 10 external drives for pc wd community. Then the hard disk data recovery software will start scanning the device to searching the lost data within minutes. It works like a control center controlling how and when to do backup for wd external hard drives. Sep 12, 2019 i have a wd my passport ultra 1tb portable drive for storing movies, photos, and important personal files. The hdd, like other backup drives, lets you to restore files if your files are lost or deleted due to system crash or if you accidentally deleted a file from your desktop or laptop computer. While the old my book is disconnected, uninstall the wdbackup app, delete the wdbackup. Wd is the abbreviation of western digital and wd smart software is a program to manage data backups from a computer to an external hard drive.
Aug 31, 2007 computer won t boot when wd my book usb plugged in. Create system image does not work with wd mybook essential. If you lose the password, even wd wont be able to help you regain access to. I have been receiving the notifications that time machine hasnt backed up in xx days. The wd my cloud home gives you a central backup and storage location for all your pcs and mobile devices, but simplicity is a doubleedged sword.
Recover data from formatted wd my book wd my book recovery. You can set it to run a backup on a continuous basis, allowing realtime updating of files. Get the runaround about not needing drivers between wd pointing at microsoft and visaversa. The thing is ive never used an external hard drive before. Is there a possible way that can help me to repair the. Why wont my computer boot when i connect my usb drive to the computer before. Wd smartware by western digital technologies should i. Wd my book wont restore by mrsadamsmith jan 10, 2008 6. Wd external hard drive passport ultra beginners questions. The first step to recovering your data is identifying the underlying issue with the hard drive.
Cant access backed up files from a previous computer wd. Though, there are a few things that you should take care of while using an external hard. Dec 21, 2011 wd 1140 my book usb device will only show up as local disk. How to back up a windows computer with wd smartware. And use a wd my passport data recovery software to retrieve lost or deleted data from a corrupt, formatted and inaccessible wd drive. Kind of stupid to back up data to the same harddrive. Backup wont start external drives for pc wd community. As a result, you lose access to your data stored in the hard drive. Jan 11, 2016 wd my book and wd my passport drives have the hardware encryption feature while other products such as the wd elements don t. How to recover files from a dead external drive pcworld.
My passport user manual wd smartware software functional overview 16 table 1. Tips for getting started with the wd my book backup drive mikes. When i go to the wd smartware it brings up my computer and the my passport essential, under my passport essential in the bar graph it shows 44. Just pick the time and frequency to back up important files from your system onto your my passport drive. Wd smartware software for windows 10 not compatible. Then check any folders or files you specifically dont want to backup. Since purchasing the my book live i have yet to make a backup as i. My western digital external hard drive wont start your. The procedure here may well not work for you, please just use it for ideas. Select the check box next to removable storage management to turn the feature on, and then click ok. After the open wd smartware window disappears, go to start programs wd smartware and click on the wd smartware icon to relaunch the program.
If you have more than one supported device connected to your computer, click the icon of the one that you want to register. How to fix wd my passport access denied in windows 1087. From here, you can select the data files and click on the recover button to restore them. Solved wd my passport usb external hdd now shows up as. Smartware backup and retrieve tabs are grayed out my book. Portable hard drives require a fair bit of power, and while they should fall within the usb specs 500ma for usb 2. The drive was recognized and i was able to see all contents in finder. By following these simple steps, you would be able to recover data from damaged external hard disk. If this is a portable drive no separate power supply, then this may be a power issue. While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable. I backed up my files on a wd my book essential and then a week after the backup, my computer died and refuses to be revived. External hard drive not mounting apple developer forums. How to update firmware of wd external storage drives. Oct 22, 2019 if you want to use wd smartware to retrieve files from wd passport, you must back up files in advance.
Select your wd hard disk which detected on the program and next. First and foremost, we would like to thank you for taking the time to contact us in regards to the issue with my book world edition ii white light. Fix and repair wd my passport ultra not detectedshowing. The size of wd my book ranges from couple of gigabytes to two terabytes. Tips for getting started with the wd my book backup drive. Mar 19, 2018 the wd my cloud home gives you a central backup and storage location for all your pcs and mobile devices, but simplicity is a doubleedged sword. Page 40 the gray background for categories or files in the content gauge for your my book drive changes to blue as the backup completes. They all work well and a couple have lasted several years.
I tried going to settings, but the window would not appear i did notice the loading circle everytime i would try to load it. If so, reconnect, plug the usb cable back into your pc, and try to access the. Wd my book drives and encryption automatically enabled. Once the program relaunches, it will find the wd smartware drive and continue the backup. High capacity, purposedriven storage for various applications. This morning, wd my passport suddenly became inaccessible, couldnt be detected by my computer. The difference between this one and the ultra is backup software.
Fix and repair wd my passport ultra not detectedshowing up. I recently brought western digital external hard drive for storing some confidential files and some personal data, it has worked brilliantly. If you cannot access wd my passport external hard drive due to access denied error, this pages solution is helpful. To disable your firewall, you need to click on start, then open control panel. This has nothing to do with smartware software or any voluntary password protection. I needed a good external drive for use with my ps4 and this one works well. Western digital was founded on april 23, 1970 by alvin b. I retrieved my external hard drive wd my passport for mac 2tb and plugged it in to the laptop.
Safely remove the old my book from your computer and see if that allows you to backup to the new my book. When you open the case, you might find that the internal drive has come loose from the sata andor power connection. Jan 25, 2015 here is how you can update the firmware of the wd external storage disk drives they are sold under the label my passport or my book. The data on the drives with hardware encryption is always encrypted by a chip and cannot be turned off. How to retrieve files from wd passport efficiently. Time machine not recognizing a recognized apple community. My book essential 1tb wont backup new files external. How to recover data from wd my passport external hard drive. Many reasons, but mainly it keeps too much information hidden, you can t easily manage the files it backs up, and it seems to provide full services only when you subscribe to their.
Possible solution to greyed out backup and retrieve tabs my. Click start backup to begin backing up the selected categories of files and skip step 8 on page 35. Ive been using wd backup for a couple years now on my pc. When the wd mybook live 3tb nas was released, i went out and bought one and promptly put all my stuff on it. Ive tried updating to the new wd backup, reinstalling it, making. Aug 16, 2015 this is what wd has to say about this problem. The wd drive utilities desktop shortcut icon if you created one when you installed the application start all programs western digital wd apps wd drive utilities see figure 5 on page 10.
Install guide take up your installation process easy. Overview of wd my passport problems and easy solutions nowadays wd my passport hard drives are more and more popular because of its portable feature. Data lab 247 provides affordable professional data recovery service from failed hard disk drives and raid systems. Thank you for contacting western digital customer support my name is cedrik and i am one of the wd support agents. If so, reconnect, plug the usb cable back into your pc, and try. Recovering data from external hard drive that wont boot. The my passport drive comes equipped with wd backup software to help make sure your photos, videos, music and documents dont get lost. Also, check the comments as a lot of other people have tips.
A backup made by wd smartware can be retrieved with a few simple steps. Instead, users need to recover a single file or folder. Why can i not open my external wd passport hard drive. How to recover data from western digital wd hard drive. Instead, it marks the storage as writeable, which means the new data will be written into this space. On the home tab, select your drive letter and my book. When it comes to a computerlaptops internal or external hard drive is not booting means, you cannot boot into the operating system. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. Wd my book wont start up external drives for pc wd. Once you do this, backups will be automatic from that point on. The wd hard drive failed to show up on my pc and i couldnt access saved data either.
Download and install recoverit hard drive recovery on your computer, connect the disk to the pc and follow the next 3step to get your wd hard drive data back step 1. First of all, create a backup of all the data stored on your external hard disk for which you want to update the firmware. How to restore individual files from backup software that uses disk images although we generally think of fullimage backup software also known as diskimage backup software in terms of restoring an entire partition or disk, many restoration jobs dont involve entire disks or partitions. Select the files backup that is to be recovered from the box. If you want to use wd smartware to retrieve files from wd passport, you must back up files in advance. The only way to get it back on was to unplug the power and the firewire and then reboot windows. Cannot find any files documents in the retrieved contents folder. I recently brought western digital external hard drive for storing some confidential files and some personal data, it. Ive had a western digital my book 4 tb external backup drive for about a year and a half and im not happy with it. The wd hard drive failed to show up on my pc and i couldn t access saved data either. I received the following answer from a wd rep, but i have concerns about security. I got a bit of a problem there with a wd external drive. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Western digital my book variety has a number of tiers cuisines for.
However, when i tried to do the backup a second time, nothing happened. In this class well show you how to setup the software to. If you hover over the icon, and your mbl is not seen, you wont see. Jan 10, 2008 wd my book won t restore by mrsadamsmith jan 10, 2008 6. This article was originally written in 20 and applies to a fairly old model of the wd mybook live. When you delete data on hdd, it wont erase the data immediately. As you can tell, many bad things can happen to your hard drive that will cause it to stop spinning and functioning properly.
If you have more than one supported device connected to your computer, click. You can set it to run automatically to your schedule. Many reasons, but mainly it keeps too much information hidden, you cant easily manage the files it backs up, and it seems to provide full services only when you subscribe to their. Although we generally think of fullimage backup software also known as diskimage backup software in terms of restoring an entire partition or disk, many restoration jobs dont involve entire disks or partitions.
In the backup tab, the top left says ready to perform back up and the run backup button at the bottom right is pressed, but. This will start the installation process for the backup software. Equally, some hosts computers, tvs etc provide just a little below spec, so sometimes you get a bad combination. If i go to backup on the wd smartware it shows additional files. How to back up a windows computer with wd smartware youtube. The orange bar showed up saying i have new data roughly 25gb but wont transfer anything into my book.
All my files are on external hd so itunes is useless and everything else. Dti is an authorized data recovery company which can perform hard drive recovery on wd drives hard disk recovery blog archive dti news. I forgot to mention, i have a 750gb western digital mybook usb 2. Apr 29, 2020 some wd my passport problems and simple solutions will also be listed to help you further protect the western digital external hard drive. How to restore individual files from backup software that uses disk images. I have a number of wd my book essentials and they apply hardware encryption which you can do nothing about.
Hello guys, i tried to power up my drive wich is a mybook 2t cant really tell more about it, it always worked nicely but i havent been using it for a while, tonight i tried to plug the 12v adapter into the wall and didnt launch also connected 3. Western digital my book duo user manual pdf download. When you delete data on hdd, it won t erase the data immediately. Luckily for you, just because the drive has stopped spinning doesn t mean that the data on the drive is beyond recovering. Luckily for you, just because the drive has stopped spinning doesnt mean that the data on the drive is beyond recovering. Click apply changes to create a custom backup plan and refresh the content gauge for your my book drive. Anyway, i was over there trying to help him get his data back, and opened up his case it was out of warranty, and attempted to plug the hd into another machine i brought with me. Apr 25, 20 this article was originally written in 20 and applies to a fairly old model of the wd mybook live.
External hard drive not mounting 2835 views 71 replies. Jul 20, 2016 while running a late 2009 mac desktop, with yosemite 10. I borrowed it to someone and they said it was plugged in to a pc with nonwindows operative system on it i believe it was linux. Complete backup solutions to secure your data from lossyour my book duo. Except the fact that the hard drive is dying, dead, or completely damaged beyod the repair, its not a big deal in accessing hard drive data. This morning, wd my passport suddenly became inaccessible, couldn t be detected by my computer. I retrieved the files from the my book onto my new laptop, to a retrieved contents folder, but many of the files now will not open, claiming that access is denied or that i dont have the necessary permissions to open them. Then create a new backup and see if that changes anything. Dti is an authorized data recovery company which can perform hard drive recovery on wd drives hard disk recovery. Wd smartware is one of our favorite pieces of backup software for windows users. The size of the device is like a small book and weighs around the same. Feb 22, 2020 if you cannot access wd my passport external hard drive due to access denied error, this pages solution is helpful.
I have a wd my passport ultra 1tb portable drive for storing movies, photos, and important personal files. Dave mohyla quoted in crn september 26, 2007 prominence is western digital and their newborn 2 tb my book. The my book is come with install guide, us plug, usb cable, uk plug, power break, and rubber feet. My book essential 1tb wont backup new files wd community. Wd 1140 my book usb device will only show up as local disk. If you dont see the wd apps setup, look for a folder called wd apps for windows, if you are using windows or wd apps for mac if you are using os x to find the application installer for your operating system. If gaining permissions does not fix the issue, download easeus hard drive recovery software to retrieve and export data from inaccessible wd my passport. It has a long history in the electronics industry as an integrated circuit maker and a storage products company. May 19, 2014 whether youre using a my passport, my book or even my cloud, wd smartware provides great backup options for your windows computers.
Western digital data recovery is possible because wd is a hard disk drive hdd. Apr 28, 2016 when you open the case, you might find that the internal drive has come loose from the sata andor power connection. And also i cant click the backup and retrieve button on wd smartware display. Wd passport wd my passport is a series of portable external hard drives. Complete backup my book desktop storage comes equipped with wd backup software and apple. Western digital corporation is one of the largest computer hard disk drive manufacturers along with seagate technology in the world. Whether youre using a my passport, my book or even my cloud, wd smartware provides great backup options for your windows computers. Recovering data from a wd mybook live 2tb 3tb or similar. Data recovery from damaged wd external hard drive hi, i have a problem with my wd external hard drive and i am wondering if anyone could give some advice or suggestions.
Oct 15, 2015 ive used my book to backup my data drive once and it worked fine. Added western digital my book essential 1tb 3 weeks ago. You can afford the expert help, and its free if you are not happy with the result. I understand that it backups everything in the categorizes and each time i run the backup, it makes new copies of. How to recover data from corrupted external hard disk. I tried today to perform a backup via the taskbar, right click wd backup, backup now, but nothing happens. Ive used my book to backup my data drive once and it worked fine. Periodically, my smartware backup and retrieve tabs gray out.